Returns & Exchanges
At horizonglobalus, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return shipment.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing